- Virus, Rootkit & Parasite Removal
- System Cleaning & Tuning
- System Optimization
- Disk Optimization
- Data Recovery
- Help Desk & Email
- Home Wireless Networking
- Modem, DSL, & Router
- Printer, Scanner, Fax
- Windows OS (XP to 8)
- MAC OS 10.x
1. Performance decrease
2. Extended boot up or shut down times
3. Internet browser freeze
4. New search displays
5. Home page modified
6. System busy all of the time
7. Unwanted pop-ups
8. System Crashes
9. FBI or Justice Department warnings
10. Blue Screen warnings
10 Signs of Infection
Remote Desktop Support
Integrity, Trust, Commitment
I am a veteran of over 34 years in technology and have worked for some of the biggest technology corporations in the South Bay Area (Silicon Valley), California. I relocated to the Phoenix area in 1998 where I opened my own technology consulting company. In 2003 I began Remote Control support and over the years have provided my technology services to local commercial companies (such as Doctors, Dentists, Lawyers, Home Builders, Auto Dealerships, Fire Departments, and more) as well as residential. I have serviced systems remotely as far north as South Dakota, as far east as New York and as far south as Missouri.
I support both Windows (from Windows XP up to Windows 8) and Macintosh based computers , printers, networks (wireless, cabled, modems, routers, switches, VoIP phones), operating systems and application software including Microsoft Office.
Through Remote Control, I troubleshoot and assist with a variety of applications, clean, tune and optimize systems, remove infections (including the FBI and DOJ ransom-ware infections, Trojan Horses, Malicious-ware, Spy and Ad-ware and more), troubleshoot and resolve wireless and cabled issues, perform remote data recovery and just about anything technology related.
- What about Gaming Systems?
I troubleshoot connectivity issues and open up required ports for gaming devices (such as Xbox, Play Station and Wii).
- What about Smart Phones, Tablets and Pads?
I troubleshoot connectivity issues for many devices including smart and iPhones, iPads, Tablets, and more.
- Can you help me with email issues?
I troubleshoot and resolve email issues for both Windows based computers (Outlook Express, Office Outlook, Windows Live Mail), web email and Macintosh mail.
- What is required in order for you to help me?
In order to provide Remote Control services you will need a Windows or Macintosh based operating system and a good Internet connection.
Since I do not market my services, I only support referred residential customers. I no longer offer support for commercial or professional offices.
Remote support is a means of linking up from one system to another through a dedicated, data encrypted and secure pipe that allows for remote access.
- What Remote Control product do you use?
Over the years I have tested and used many variations of Remote Control products, but eventually found Teamviewer (www.teamviewer.com) to be by far the most popular and secured means to this end.
Teamviewer is password protected; generating a new password each time it is run. This means once a session is over, access to a remote system is blocked (for your protection) until you run Teamviewer again and generate a new password. Also, Teamviewer provides for 256 bit AES encryption to ensure your data is safe and protected while connected to me.
- Do I need to be at my system while you work?
No, but you will need to be present initially in order to run Teamviewer and provide me your System ID and temporary password to connect.
- Geographically, how far do you reach?
Because of the logistics involved, I now only support connections across the country.
- How long does it take to connect?
Once I enter our System ID and password a connection is made within seconds.
- How is the connection terminated after service is complete?
Once service is complete, I unattach myself from your system and you close out your side of the link.
- How long does it take to provide services?
This depends on the issue at hand, but typically between 30 and 60 minutes.
No service will ever exceed $89.95 or any lower than $44.95.
- What happens if you cannot resolve my issue?
If I am unable to resolve your issue, then I will not submit your billing for services rendered.
Payment for services is provided by credit or debit card to my secured PayPal account.
- Where can I go to find out more information on your service quality?
Visit Kudzu at http://www.kudzu.com/r/14247236 to view past reviews. My consulting service (Independent Technology Consulting, LLC) was recently named Best for Computer Services and Networking for 2012 by Kudzu. I attached a copy of this in Adobe PDF to this email.
- I have used your services locally here in Phoenix for years now. Does this mean you no longer make house calls?
Yes, I no longer make house calls or site visits, but for local customers I offer Depot Repair services for drop off/pick up. Contact me for more details.
Please email me your inquiry, question, request for more information, or support request below.
Why Pay Upwards to $300 or even $130 for Full Service Cleaning?
I Warranty My Services for 7 Days and I Guarantee Your Satisfaction!
"I highly recommend Mike McCarthy. He is a real professional and really knows his stuff. My computer now sings like an angel and at warp speed."
"My computer was held togethar with a paperclip and a rubberband, and dam if Mike didnt get that piece of junk of mine running better than ever!!. "
"Will definitly call Mike again if any problems arise. Mike was very professional and has great follow through with problems."
"Mike McCarthy of ITC removed a major virus from my computer, cleaned up other junk, and installed three programs to keep me from getting infected again."
What Others are Saying About Mike McCarthy...